• How can I order goods through the Ponchico.com online store?

You can order the desired goods quickly and easily. You can find all the details here.

  • I forgot my password to access my account. Who can I get help from?

You need to click on the "Login" button and then select the "Forgot your password?" Option. Then enter your email address where you will receive a link to enter a new password.

  • I'm not sure what size would be right for me. How can I determine the size?

When sizing, we recommend checking the measurements given in the Size Chart in product page.

Customer Support is always available at +381 0062 433 247, they will be happy to help you find the right size and answer all your questions.

  • What is the minimum order amount?

There is no limit of minimum order.

  • Is it possible to pay in installments?

If you pay by card, you can pay in 3 equal installments.

  • Is it possible to pay for an order with any debit or credit card?

Payments with Dina, Maestro, Visa, MasterCard and American Express payment cards can be made if the card is approved for online payments by the issuing bank.

  • Is it safe to pay by payment cards?

Payment by payment cards is realized in cooperation with Banca Intesa AD Belgrade and is done on a special page by simply entering data from your payment card.

After you enter the card information and confirm the payment, the bank authorizes the transaction and thus your order is approved in the process of preparation for delivery. The delivery price is defined by City Express which shows during the checkout.

In accordance with the Agreement with Banca Intesa AD Belgrade, information from your payment card is not available to our system at any time.

  • Is it possible to replace the ordered item with another?

Replacement of the article is possible within 14 days from the day of receipt of the shipment. In that case, you need to contact our Customer Support on the phone number: +381 62 433 247, every working day from 09:00 to 16:00.

  • Online store customer Support

Please prepare your order number before contacting customer support.

You can contact our Customer Support every working day on the phone number: +381 62 433 247 or send an email to: info@ponchico.com

  • Customer support hours

Every working day from 09:00 to 16:00.

  • Who can I contact if I have difficulty during registering?

If you have difficulties during registration, you can contact with our Customer Support every working day from 9:00 to 16:00 on the phone number: +381 62 433 247, or send an email to: info@ponchico.com

How can I become a member of the Ponchico Loyalty Program?

Ponchico Loyalty Program members can be any adult who fills the registration form through website.

They will always be the first to know about new collections or upcoming promotions and additional discounts.

  • What additional benefits do I get as a member of the Ponchico loyalty program?

After completing the purchase, Ponchico will give you 5% of the total purchase amount and you can use this amount for any subsequent purchase.

  In this way, the collected amount in dinars is available after the order is completed and will appear on your profile. If the package is not collected or delivered, the won amount will not be calculated. For more details visit HERE.

  • Where is my Loyalty Program profile?

You can find it in your loyalty account on our website under your profile. In this section, you can find out the won amount in dinars that you can use and how many dinars you have left.

To have more details please visit HERE.